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Lost in Transit...Trying to obtain Packet 3

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I contacted the NVC and received my Case # and filing number that would allow me to pay all fees to the NVC. That was 3 weeks ago. My fiancé is now waiting to receive the document giving the ok for his medical exam from Haiti. When I reached out to the embassy in Haiti this is the response I got:

Thank you for your inquiry.

Please be informed that the beneficiarys petition has not yet reached the U.S. Embassy in Port-au-Prince. It remains pending at the National Visa Center (NVC) in the United States. Therefore, we suggest that you contact the NVC to determine the exact status of your case. You may write to the NVC at 32 Rochester Ave., Portsmouth, NH 03801 or by e-mail to NVCinquiry@state.gov, or you may call them between 8:30 a.m. and 5:00 p.m. (EST), Monday through Friday. Their telephone number is 603-334-0700.

We hope this information is helpful to you.

So I am confused. THe NVC states its been gone but the Haitian embassy is stating they never received it.

Can someone please help!

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