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This is probably the wrong forum but I'm sure someone will correct me...


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Filed: F-2A Visa Country: Canada

I need help in figuring out what my options are regarding my $165 payment via USCIS ELIS. I created an account prior and came back a few days later to make complete payment however I do not remember my password. It gave me security questions that I do not even remember choosing as options. To the point where it is telling me that my account is locked and revoked. I tried creating a new account with a different email but it will not accept the information since it recognizes that DOS # and A# have been inputted previously. I emailed helpdesk and they told me they have no record of my account and unable to reset my password for me. So does anyone else have any ideas on what can be done???

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