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Lost Documents

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We received approval on our I-129F on May 9th. I received my I-797 letter a few days later. After 2 weeks I called the NVC to see if they have received our documents. They did not. The NVC instructed me to scan a copy of my I-797 and email it to the research department. I sent the email and called a week later and I was told that no time limit would be set for researching my lost documents. It is first come first serve. The NVC could not tell me how long it would take. Maybe 4-6 more months! Has anyone been through this before? Any suggestions on what I can do to get this done faster?

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