NVC Automated Voice Response

[Trojans Fan 7]

Is it just me or does the voice they use for the AVR when you call the NVC sound like Betty White? Every time I hear her say "beneficiarys name and date of birth" as "benefisurys name and date of birth" it drives me NUTS

If I have to be on hold for 15+ minutes listening to the NVC's AVR, I believe I deserve a voice to listen to that doesn't drive me crazy.

[pam_ellis 0]

Hey guy,

did you call from Brazil right? Which time can I talk to an operator if I call from Brazil?

cos I got wrong timezone time over the internet I guess, Is it normal call around 3:00 pm in Brazil and they keep you in line to talk to an operator?

Or the automatic messages keep you in line too?

They asked me to wait around 5 min. to get an operator talking to me

=(

I didnt wait, should've I?

[Trojans Fan 7]

Hey guy,

did you call from Brazil right? Which time can I talk to an operator if I call from Brazil?

cos I got wrong timezone time over the internet I guess, Is it normal call around 3:00 pm in Brazil and they keep you in line to talk to an operator?

Or the automatic messages keep you in line too?

They asked me to wait around 5 min. to get an operator talking to me

=(

I didnt wait, should've I?

The NVC hours of operation are from Monday through Friday from 7:00 AM to 12:00 AM (Eastern Time)

Depending on where you live in Brazil, the time may be off by an hour or two. You should wait until you are able to talk to someone. I have been on hold (waiting) for more than 15 minutes at times. It is best to call later at night. That is when they don't have as many calls coming in and you won't have to wait so long. You could try calling at 19:00 your time and see if they answer any quicker.