different answer every day

[TammyandJosh 1]

So yesterday I called DOS and they said call next week..I called today..lol

today she asks me if I have recieved pack#3 I said no but i sent pack 3 in and it was recieved and I was missing papers and I have since sent them in. She said "well now you wait to do pack#4"..So I asked um isnt that just instructions? she said yes so i asked well can i book to which she answers "i guess"...

Um i feel no farther ahead bc i really dont think she had a clue at all..Id hate to book if any are available and have it cancelled bc im not eligible yet?

So frusturating...thoughts anyone?

[Greene Giant 0]

Calling the DOS can be very frustrating. We had similair situations where you speak to one rep and they say one thing and if you call back and speak to someone else its a different story.

You are only eliglbe to schedule your interview once they tell you your P4 is logged. I called every day till we found out ours was logged. It took about a week after they received our P3 to log the p4. Until that p4 is logged you cant schedule anything. Hope that helps.

[pocheros 101]

Yeah, it took me about a week before packet 4 was logged. If they say it's been sent out or logged then you can schedule an interview.

[CAdreamer 14]

I found that asking very specific questions based on the answer I was expecting was helpful.

ie, at your stage, having sent P3 to them, I would simply ask "has my Packet 3 has been received in Montreal yet". They will either say yes or no. If the answer is no, you call back the next day and ask again. If the answer is yes, then ask "has packet 4 been sent out yet?". Again, they can say yes or no. Don't give them a lot of wiggle room and you'll get the most straightforward results.

That was my experience anyway. Frustrating, for sure though!

[TammyandJosh 1]

Yesterday the story was it takes 1-2 weeks to update the info and call back in 1-2 weeks..Pack3 is there as they asked for ds160 for kids..Is this a normal timeframe? do i keep calling everyday?