Easy way of speaking with a rep at UCIS

[kevin1 0]

Hi everyone just wanted to share an easy headache free way of getting to a rep without wasting too much time and bypassing the automated system that mysteriously disconnects.

When you call the 1-800-375-5283 do not press any numbers for english or anything. The automated system will ask you to stay on the line if you dont have a touch tone phone and within 1 minute you will be connected to a representative through the spanish line she will go through her speech in spanish and then you can just tell them you keypad doesnt work or you pressed the wrong button eithier way all of the reps speak english so you wont have any problems and they wont transfer you back into the automated system. Also if you find that the rep is not helpful and 99 percent of the time they arent just ask for a supervisor even if the rep tells you the supervisor will say the exact same thing, its B.S I got my service request by asking for a supervisor after the rep insisted the supervisor cant help me.

I am really frustrated with the UCIS and hopefully if enough people can get through just maybe they can actually put in work. Oh and another tip if they ask you if you have called in before say yes and the other rep told me to call back today(the day your calling). they dont keep notes of conversations. And last but not least the whole "going through the Spanish line to get in contact with a rep" works with every organization and company.

Good Luck ......

[Trav&Shell 83]

Hi everyone just wanted to share an easy headache free way of getting to a rep without wasting too much time and bypassing the automated system that mysteriously disconnects.

When you call the 1-800-375-5283 do not press any numbers for english or anything. The automated system will ask you to stay on the line if you dont have a touch tone phone and within 1 minute you will be connected to a representative through the spanish line she will go through her speech in spanish and then you can just tell them you keypad doesnt work or you pressed the wrong button eithier way all of the reps speak english so you wont have any problems and they wont transfer you back into the automated system. Also if you find that the rep is not helpful and 99 percent of the time they arent just ask for a supervisor even if the rep tells you the supervisor will say the exact same thing, its B.S I got my service request by asking for a supervisor after the rep insisted the supervisor cant help me.

I am really frustrated with the UCIS and hopefully if enough people can get through just maybe they can actually put in work. Oh and another tip if they ask you if you have called in before say yes and the other rep told me to call back today(the day your calling). they dont keep notes of conversations. And last but not least the whole "going through the Spanish line to get in contact with a rep" works with every organization and company.

Good Luck ......

Good tip - thanks! My husband is really shy (last time we spoke to USCIS, I did the talking which was...shall we say...fun ). This will help him a LOT!