General Runaround

[edsotherhalf 1]

You have to laugh or you cry. Talk about the royal runaround. We have been trying to track down my passport and visa. We phone the Senator, she says she will get on it and get back to us, no answer. We phone Wash and tell them that the Senator's office doesn't return phone calls, he will look into it, nothing. Write to montreal-iv-dv@state.gov, get the automated response saying "We don't look into cases, please contact" contactus_en_ca@usvisa-info.com. We did, automated response is "We don't look into cases of missing passports or visas, please contact montreal-iv-dv@state.gov. Talk about frustrating!!! The little peons have no "IN" at the embassy's. I did write the Supervisor but as yet have heard nothing back and according to thier automated response I won't as its an individual case. This is a lot of BS. Who to call now???

[Colleens 40]

You have to laugh or you cry. Talk about the royal runaround. We have been trying to track down my passport and visa. We phone the Senator, she says she will get on it and get back to us, no answer. We phone Wash and tell them that the Senator's office doesn't return phone calls, he will look into it, nothing. Write to montreal-iv-dv@state.gov, get the automated response saying "We don't look into cases, please contact" contactus_en_ca@usvisa-info.com. We did, automated response is "We don't look into cases of missing passports or visas, please contact montreal-iv-dv@state.gov. Talk about frustrating!!! The little peons have no "IN" at the embassy's. I did write the Supervisor but as yet have heard nothing back and according to thier automated response I won't as its an individual case. This is a lot of BS. Who to call now???

When I was having issues with my AOS I contacted our congressman's office and had my issue resolved within a couple of days. They generally have someone on staff that deals with strictly immigration issues. It only takes a couple of minutes, so it is defintiely worth trying.

[edsotherhalf 1]

We have contacted the Senator's office in Phoenix last week and had a couple of conversations with her. She told us she found our passport with DHL in Montreal but we haven't received anything and when we try to phone her back for her to give us the waybill number she does't return our phone calls or emails.

When I was having issues with my AOS I contacted our congressman's office and had my issue resolved within a couple of days. They generally have someone on staff that deals with strictly immigration issues. It only takes a couple of minutes, so it is defintiely worth trying.

[Flames9_RN 358]

If its with DHL in Montreal, can u call the Mtl office. I'd ask to speak with a DHL supervisor instead of the first person ur speaking with and quickly explain ur situation. I'm sure they can put a trace on it like the normal post office can!!

[edsotherhalf 1]

Well you would think so wouldn't you??? We did fight with them and a supervisor phoned us back with the same BS. "We cannot trace without a waybill number". Got absolutley no where with them. But apparently it has been found. According to the email "there was an issue with the courier delivery service and delivery of your package".

If its with DHL in Montreal, can u call the Mtl office. I'd ask to speak with a DHL supervisor instead of the first person ur speaking with and quickly explain ur situation. I'm sure they can put a trace on it like the normal post office can!!