contacts for USCIS

[Rod n Christy 0]

I hope this helps those who need it. I found it on the DHS Ombudsman site.

Inquiries for Service Center Matters

If USCIS has not responded to your initial service request within 30 days, please email the service center that has jurisdiction over your case. Your follow-up should be addressed only to the service center which issued your receipt and is identified on the Form I-797 (Notice of Action).

•California Service Center: csc-ncsc-followup@dhs.gov

•Nebraska Service Center: ncscfollowup.nsc@dhs.gov

•Texas Service Center: tsc.ncscfollowup@dhs.gov

•Vermont Service Center: vsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the service center, you may email the USCIS Headquarters Office of Service Center Operations at: SCOPSSCATA@dhs.gov and should receive a response in 10 days.

How Can the Ombudsman Help?

If you have tried these regular USCIS avenues and have not received the information you seek, please submit DHS Form 7001 to the Ombudsman. We will look into your case and review how we may be of assistance.

If you have a comment about the NCSC or the above USCIS customer service process, please send the Ombudsman an email at cisombudsman@dhs.gov. Please note that the Ombudsman can request that USCIS review an NCSC call to further understand your inquiry, if you called the NCSC within the last 90 days. It is also helpful to have the date and time of the call, the phone number you used to make the call, as well as the ID number of the customer service representative or the officer’s name with whom you spoke.

[Love Eth 14]

That is really nice information. Thanks for helping us to know this valuable info.