Not happy! DX Secure have my address wrong.

[David And Katie 5]

Just been approved for my visa (yay) but I realised now (too late) that the girl at the DX Secure desk (courier) at the Embassy took my address and transposed two of the letters in the post code (NU instead of UN).

This is a totally different address in my village.

I know I have a few days to try and rectify this but how? I am going to call DX on Monday (well I will try tomorrow) but will they be able to change the delivery address?

I can only assume if they attempt delivery at the wrong address it will go back to the embassy.

I SHOULD have checked it before I left the desk, but I saw my name on the label and didn't look any further.

[David And Katie 5]

http://www.thedx.co.uk/customerservice/dxgroupusembassy/usembassyfaqs/

I found this on DX's website. It looks like I can call and change the delivery address. I really hope so - my heart can't take much more stress. I've been living with a knot in my stomach for the past 6 months and it finally went away yesterday!!!

[RichiJenny 14]

Cingrats, firstly. Dont worry about DX - they are not the best of couriers at all. I had a nightmare with them, and they refunded some of my money.

[David And Katie 5]

Rang them today first thing and "Emily" answered. She asked me for my name about 10 times before she wrote it down (it WAS early after all) and then after she took my correct info she said she'd email it to the embassy and have them correct my address. I just hope there isn't another David _____ (my surname). But then again you'd think the postal side of it would liase with the visa side of it and realise the address was wrong, but I suppose there's nothing stopping me having it mailed to somewhere that isn't my current home address.

Anyway my plane ticket is booked far enough in advance to not get sunk in case I have to get a re-delivery organised

*knocks on wood*.

[Nich-Nick 3,354]

Rang them today first thing and "Emily" answered. She asked me for my name about 10 times before she wrote it down (it WAS early after all) and then after she took my correct info she said she'd email it to the embassy and have them correct my address. I just hope there isn't another David _____ (my surname). But then again you'd think the postal side of it would liase with the visa side of it and realise the address was wrong, but I suppose there's nothing stopping me having it mailed to somewhere that isn't my current home address.

Anyway my plane ticket is booked far enough in advance to not get sunk in case I have to get a re-delivery organised

*knocks on wood*.

Once DX gets the visa you can call them again and check with them. I called them quite a few times. They can even call the driver if it's on the truck. I had a few problems with delivery and they called the driver and would call me back.

[David And Katie 5]

Oh believe me I'm going to keep bugging them

I think its a shambles that they have disclaimers absolving themselves of any responsibility if they lose it. Why not do a proper job and promise to delivery it baring any accidents/emergencies .

Grrr.