Experience at SS office

[pink_cloud 0]

I went to the SS office yesterday to get my SS card changed into my married name - when I went before they said I needed my EAD to do this. So I went there with my EAd and other identification (including military ID) and the woman said that Homeland Security only had my maiden name in the system and not my married name. I asked her how this was possible since they issued my EAD in my married name but she had no idea. So they have to send my SSN application to the DHS for identity and status verification. Ugh, there is always something.....

Anybody else had this experience?

[Peter Miami 1]

Wow, unbelievable!

Peter Miami

[I'm Gone 60]

I went to the SS office yesterday to get my SS card changed into my married name - when I went before they said I needed my EAD to do this. So I went there with my EAd and other identification (including military ID) and the woman said that Homeland Security only had my maiden name in the system and not my married name. I asked her how this was possible since they issued my EAD in my married name but she had no idea. So they have to send my SSN application to the DHS for identity and status verification. Ugh, there is always something.....

It seems that the majority of the time the EAD info doesn't get updated to SAVE and the G-845 needs to be sent to verify status.

If the SSA office does send the G-845, suggest that you go back to the SSA office no more that once week with your documents to (1) ask them to check SAVE again (2) ask if they sent a G-845 (3) if yes, did it come back (4) after 30 days ask if they have followed up on the G-845 by calling or sending another mark “second request.”

http://policy.ssa.gov/poms.nsf/lnx/0100203735

RM 00203.735 Requesting Online (Primary) Verification By SAVE

You can try calling the SSA Regional Office if you have waited at least 30 days and your local SSA office doesn't seem to be concerned about following up on the G-845 timely.

http://www.ssa.gov/otherssasites/

Refer them to:

http://policy.ssa.gov/poms.nsf/lnx/0100203740

RM 00203.740 Requesting Additional (Manual) Verification By DHS

Step 6

DHS should respond to SSA within 15 federal work days after receiving the Form G-845. If DHS does not respond within 15 federal work days from the receipt of the G-845 from SSA, follow-up with the DHS, USCIS Immigration Status office. (Allow 15 days plus five additional federal work days of mail time for the G-845 to be received at and returned from DHS. Follow local practice to follow-up with DHS.

Some SSA offices have an arrangement with the DHS, USCIS office to telephone for the follow-up contact; other SSA offices send a copy of the original G-845 annotated “second request.”) If the DHS response is still not received within 15 federal work days after the follow-up contact (if the follow-up is by mail allow five additional federal work days of mail time for the G-845 to be received at and returned from DHS), make a second follow-up contact. If the DHS response is not received within 15 federal workdays (again, if the follow-up is by mail, allow five additional federal work days of mail time for the G-845 to be received at and returned from DHS), after two follow-ups, contact the Regional Office (RO). Also report to the RO any trend that shows a serious deviation by DHS from the above time frames. The RO will consult with central office.