Bad Customer Service Conversations!!

[TheMaze 0]

Hi everyone-

I have never been able to check my case status online since its receipt date at VSC - December 13th. I've called the customer service line countless times to tell them about the problem. The initial person can't see the number in thier system and always sends me to an"officer" (a customer service officer?) who is able to see the case on thier computer system.

Finally, one pleasant agent sent an email to let VSC know of the problem. She gave me a confirmation # and said that I could call back after 30 days and if it hasn't been resolved I could get expidited to a supervisor.

Well the 30 days have come and gone and I've been trying to get someone to fix this!

As you all can understand getting through the a person is difficult and having them not be at all understanding or helpful when you finally get to them makes it hard to keep calm and polite. I lost it today! The agent said "you've already called on this...what do you want me to do about it?" I was a little snappy and told him I wanted to speak to his supervisor and he huffed and puffed and then put me to a voicemail!?!?!

So my question - can they hold these calls be held against me in any way?

As it was explained to me by that one pleasant agent, it is only a computer glitch on the website - my case is there and is "in process"...I just want to be able to see it like everyone else!

Will my inquiries slow down the process?

[mariapoe 0]

Sorry to hear about your troubles, this whole system sucks! I understand your frustration. I hope it'll get resolved soon, and I sincerely hope that it cannot be (or won't be) held against you. I'm sure they get a lot of calls like yours because they all just a bunch of slow turtles!!!

I thought that may be you can send them an email, too? You'll get their response who knows when but, at least, you'll have a documented proof that you've contacted them about your situation? I know it's a dumb advice but, if I were you, I`d surely do that. Also, are you checking for your status going to the USCIS website and entering your case# or you`ve registered for it? May be if you register, you could see it. I doubt it of course but still.

Good luck!