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After the 150 day who do you call, USCIS or NVC?

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Hello fellow VJ members,

I should probably know this by now but unfortunately I don't.

Can anyone please tell me which of the two should I call to inquire about the status of my case, which was received by VSC 151 days ago? I really wish to speak to a live person, not an automated message.

USCIS @ 1-800-375-5283 or

NVC @ 1-603-334-0700

Thanks in advance for any replies.

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Cal but let me know what they say. Based on other post they won't put a request until 60 days because it is technically still in the "processing time" that 5 months is just an estimate....but try and let me know. Hope it works out!

So I called and this is what happened:

The lady asked me for my receipt number and told me that my case makes 5 months on the 12 (tomorrow). Then she proceeded to check which cases are currently being processed at the moment. According to her they are looking at cases received on September 11, 2010. Right now their average processing time (at Vermont Service Center that is) is 6 months, not the 5 months posted on the website. So she told me to call back in another month because my case has not passed the 6 month mark.

What I don't quite understand is why so many other cases that were received on Oct 12th just like mine was have already been approved if they are only looking at cases which were received in September (I know this because I plug in diff receipt #s on the USCIS website). I highly doubt that all of those cases were expedited but whatever. I guess I have no other choice but to wait. I think I'm going to call back in about a week though just to check what date or month they are up to.

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Just an update...I called again and you were right..they must have updated their system because this time around I was told that they are processing cases filed on September 25th 2010.

This lady also asked for my case number, type of petition filed and receipt date, however, she agreed that my petition is over the estimated 5 month processing timeframe and asked if I would like to put in a service request. When I said I would like for her to do so she proceeded to verify the current date VSC is processing and because they are not/ have not started processing cases received on Oct 12 she could not put in the service request, but suggested I call again in 17 days.

I don't have the patience to wait another two weeks. I'm going to keep calling every week until they can put in the service request. If my case is still pending after six months I will contact my congress person. Hopefully I'll be approved before I even resort to that option.

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I had the same exact experience.

I received my NOC1 (VSC) on October 25th and since I started calling I kindda got into a loop.

The lady first told me that I am not beyond the processing time (though USCIS claims the Goal, average and actual time for VSC is 5 months) and VSC is currently working on September files. For them to open an SR, it has to go beyond the processing time range. So I politely asked what is that time range and the response was, she or their team would not know. I am bit confused; if you don't know the range, how can you ever open an SR (Service Request). Or this is just a scam like those crook insurance companies where their policy is refuse all claims at the first attempt?

And unlike you, I am not a patient person and will continue calling every day, not once a week. And if it really goes over the head, I want someone to pay price for the deception USCIS or VSC is playing with us. If your goal is 5 months, and it goes over 5 months, where is the accountability? How do I escalate this to the next person?

Any suggestions, clues will be highly appreciated.

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