I think like any other government ran offices, waiting comes with the territory. the process at the US embassy reminds me of DMV or the social security office. Sit and wait for your number to be called, but the people were pleasant and the consulates were nice. I wish we didn't have to go through so many windows I think it was a total of 5 which included two interviews. I think overall the embassy was not that bad at all. I would have gave it a 5 but the uncertainty on when the visa will be available was up in the air and I wished someone contacted us about her NBI needing an AKA for miss spelled name on her birth certificate prior to reaching the consulate but I cant complain. That might be more of an NVC process. AS the embassy goes everyone is trying to get a visa and they get flooded with paper work and have determine a lot of factors which is not easy so overall I give the a four because the people that interviewed me and my wife were very friendly to us.