The whole experience felt more like going to the DMV than anything particularly special. The security outside the consulate was not overly friendly and some of their instructions were not clear. The physical layout of the waiting room was setup to accommodate social distancing requirements, but the sight line to the information screens is obscured by some of the pillars in the waiting area. The staff were friendly and efficient. My application had been impacted by the COVID-19 shut downs in 2020, and so the emotions of waiting for that appointment were at a high. When I was told "your visa will be approved today", I got teary. The official was kind and offered some nice words along with the good news. You can tell they are doing their best with the resources that are available.
Consulate / USCIS Member Review #29491
Review on April 15, 2021:
