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| London, United Kingdom |  Review on January 30, 2019: |
Taffi111
Rating:  | Review Topic: IR-1/CR-1 Visa
So...Sadly my experience was not as pleasant or rewarding at the others here. We turned up 15mins early, went through security, jumped the queues as instructed and sat in the waiting area on the first floor for the number to be called.
The first window the lady asked for originals of birth certificate, marriage certificate, passport and photos. I provided all of those. She was absolutely wonderful. Kind, calming and we even had a giggle about a few things. It was all looking very promising until we got to the second window.
At the second window I was met by a very bruske, stern, cold woman. Who did not want to chat, talked over me, completed the oath, had fingerprints taken and was then refused because she couldn't find the uploads of my name change documents. So she handed me back the originals of them and said I had to send them back in as additional evidence was required. I tried to explain they were definitely uploaded to CEAC (I've since confirmed this) and her response was "Nope. I can't help. Your instructions are on the forms." before she walked away. I was left standing in the booth in tears.
Our attorney explained sometimes they request documents they already have and it all depends on the interviewer on the day. Just manage your expectations, no matter how prepared you are, it can be bad news.
I was nervous but actually really looking forward to hearing those magic words "You're approved.".
Completely devastated and shocked at the lack of compassion. 14 months in and it looks like the process still isn't over yet.
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Consulate / USCIS Member Review #25474