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Consulate / USCIS Member Review #23133

New Orleans LA Review on January 24, 2018:

NovaSprings




Rating:
Review Topic: Lifting Conditions

Completed my BIO appt on Monday Jan 22. in NOLA. The office is right downtown and there is now a new parking garage right next door. Not bad price for downtown, $10 per hour. I arrive 2 hours early for my appt, but I thought I would see if they could take me early. When you arrive at the 18th floor you will pass through the metal detector and you will need to remove your shoes (expect for trainers). If you are there for your BIO appt only, go to your left. The lineup to the right is for infopass and interview appointments (I made the mistake of standing in the infopass line for 5 min before I asked someone). When I arrived at the BIO desk, there was no one waiting. They agent took me straight away, asked for my letter and ID and gave me a form to fill in. He was training someone so it was a bit slower. Once I filled in the form, I was taken to the next room where my picture and fingerprints were taken. Most have noted that they were asked for only the four fingers on the right hand, but for me, they took a full set of prints, 4 fingers then thumb on both hands, then each finger which was rolled right to left. (so 14 images in total, not sure if this was because the trainee was there). Once that was done, I was given my letter and form back with a stamp on it and a customer survey to fill out. I filled out the survey and deposited it in the box. As I left, someone else was approaching the desk, but still no one waiting. Total time in the office was 20 min.

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