I've had the misfortune to deal with this officel for 18 years and the drama is not over yet.
This office managed to "lose" my file twice, it took me 7 years to get my Green Card. During my N-400 interview, I was forced to change my name and denied the opportunity to modify it back. I've had to report my interview officer for fraud.
Now I must go to court to change my name back and deal with this office again. Is there anything the idiots in this office are not capable of?