im so sorry to hear that krisca, I will be very disappointed myself if that happened to me, call them again on Monday to be sure, i have read cases here in VJ that they've lost it & it'll turn out that they have it..
they sent me an email stating they don't have it, I tracked the package it should've reached them April 13, now i get all documents over again, including NBI damn, I hate this immigration process, took 7months for NOA2 and now this, tsk tsk