Hello , i filed i-90 for my mom last June 2024 just before 6 months of expiration date. She gave her biometrics and everything. But after few weeks the online status was showing and still showing that " Case Administratively Closed ". Initially i thought its positively closed and they sent for card production. But till today we didnt received anything. On the status they says that we mailed u letter explaining why the case was closed. But we never received that letter in mail/email. Even in the online account under documents section there is no such a notice. I did everything but still no response or help from uscis.
Does anyone gone through similar status or do u have any idea that whats going on ? Ur help is much appreciated. Thanks