CamilleER

Ah, I see. I think my situation may be a bit different though as I'm not convinced there actually is another piece of mail floating around somewhere (unless it's a second copy of the NOA1? not sure) but I definitely will be calling again if it's not resolved by March. Thank you for your input and I will be looking out for updates from you!

I called this morning, I only spoke to a Tier 1 officer so obviously he didn't tell me much but he did let me know they have been having server issues so there is a high chance the case status is a mistake. He told me to send in another e-request (I explained the last two went unanswered) and if that one isn't resolved I should call again and they will connect me with a Tier 2 officer next time. So, looks like I'll be waiting another month, but hearing anything from a real person who works there is better than nothing imo. In your case I would definitely ask to speak with a Tier 2 officer like you planned since this has been an issue for you for longer.

Thank you so much! This is super helpful information. I think I'll try calling tomorrow, because this has really been stressing me and my fiance out. I can let you know what they say (provided it works out).

This is my first time posting on here, so I apologize if this question is in the wrong forum! My fiance and I filed form I-129F back in September 2023. I contacted the Texas lockbox after a few weeks of no response, and they emailed me my receipt number and said they would resend the receipt notice as the first one was returned to them (I had just moved to a new place and the post office wasn't delivering my mail yet but I fixed that issue). I finally received NOA1 in November 2023. Now, when the receipt number was first emailed to me I checked the status right away and it said "document was returned to USCIS by the post office on October 11th" which was expected. I know USCIS takes a while to update case statuses as well. However, when I checked again in December, I now have the notice "Document was returned to USCIS by the post office on December 11th." I have sent two e-requests now and haven't heard back. I have no idea what document they tried sending, or if the website is just wrong. If anyone has experienced anything similar, please tell me. I thought I saw a thread on here about the same issue a little while ago, but I can't find it again. Anything is helpful. Thank you.