So sorry you’re going through this. Out of curiosity, what does your online status say?
I’m in Florida, and my FO is Montgomery, AL. My story is almost identical to yours. I had my interview on 7/11 and was recommended for approval. They were having “system issues” so they couldn’t naturalize me that day. Haven’t heard Jack from them since. I’ve tried calling, sending a letter to the FO and sending a message to USCIS via their inbox, but to no avail.
They are legally obligated to give you a decision 120 days after your interview, but apparently that’s not enforced unless you take those incompetent ####### to court.
Again, I’m really sorry you’re dealing with this. It’s absolutely unacceptable and enraging. I feel your pain.