Ali9292

This was in the US embassy in Islamabad Pakistan. The additional information that they requested was the affidavits and other financial support documents,

I am a US citizen and I applied for my parents immigration visa in 2018. They were called for interview in July 2019. Both of their interviews went great and the interviewer said that they will gear good news soon. They kept their passports and gave them a slip which asked for additional documents. We submitted the additional documents in just a few days after the interview. However, it has been about 3 years and we haven't received any response from them. They still have my parents passports so my parents can't even go anywhere else. We have tried to contact them and each time they respond back the same way by saying that "please be prepared to experience significant delay before our office contacts you on guidance of further processing this case." When we check the status, its showing refused. It has been about 3 years and I have lost hope. Please let me know if you've experienced the same delay or if you can let me know what I should do now. Thank you