How frustrating! I was able to life chat with an agent and after verifying all the info, she told me to call the customer service and both petitioner and the beneficiary must be present and disconnected right away! WHAT?!?! I was waiting for an hour to get this answer and was disconnected! I don't get how we both should be present for the call, it's just unbelievable what is going on with this process. Today is 05/14/2022 and still no travel authorization anywhere to be found. The scariest thing is that our case is closed! So if it's closed, nothing needs to be done... I don't have any idea how and when this issue will be taken care of