My spouse had previously received an NVC expedite back in October 2020, and in January we received a visa appointment scheduled for February 2021. My wife was pregnant at the time and went that day to her doctor to see if it was safe to travel, and they then discovered complications with her pregnancy and advised her not to travel to the interview (she would have had to fly to Bogota, and it wasn't safe to fly). We relayed this information to the embassy the same day which was weeks before the scheduled February appointment, and they responded that it was no problem and that we could simply email them when it was again safe for them to travel.
Fast forward to May, and my wife gave birth to our daughter (praise God!). The next day we emailed the embassy that it was safe to travel, and they sent us "Missed My Appointment" instructions that we completed that day. The "Missed My Appointment" page stated it normally takes less than 5 business days and provided an email address to an ASA Contact Us email address, and I sent them an email on the 5th business days as well as several times since then. However, my only replies have been auto replies stating if I have an expedited request to choose a regular appointment and then sign in to my account and select "Request Expedite".
The website doesn't allow me to choose a regular appointment, and I've sent many emails to both the ASA Contact Us and the Bogota Embassy email addresses over the last month without replies other than the auto replies I mentioned. I've called the call center numerous times about it, and they always say they can't help with this issue. Does anybody have any advice as it has been sitting like this for over a month now, and it has been over two and a half years since we requested the visa in December 2018, and I badly want to bring my wife and newborn who is now over a month old to the states to be with me.