Hi,
I created a profile on TravelDocs when I was trying to apply for a tourist visa a while ago, paid the fees and entered the receipt number but never actually went through with the application.
Now I have a K1 case "ready" and I want to pay the fees. The passport number on the profile is old and I want to update it but I got an email from traveldocs saying:
If you have already associated a receipt to your profile it is not possible to make this change, as per the warnings provided throughout the scheduling process. Please continue with the process that you have chosen and you will receive further directions by the U.S. Embassy regarding the acceptability of your application.
What is the solution in this case? I couldn't "continue with the process" because there were no tourist visa appointments at all.
Is it possible to create a new TravelDocs profile?