I know there have been glitches in the past BUT I have a pretty good feeling that they approved your case. You would know for sure by calling or asking Emma. Truth is that if you ask Emma, she'll likely point you to the status update.
If you call, I think you have to say "technical problems" to be connected to someone.
If you were approved, and I think you were, you will soon get an email updates regarding your card. "USPS picked up card". And you will also get a tracking number.
If you do not have USPS Informed Delivery, I strongly recommend that you get it. That way you will see an image of the envelope once it is on its way.
