Rachel_21

Have you deleted the previous one that was rejected? I will advice that you combine all the tax transcript for year 2018, 2019 and 2020 in one single file and upload after deleting the earlier uploaded tax transcript which has been rejected. If you still have a problem then try to add it up via the additional document and remember to drop a short note concerning your experience before submitting. Hope this would help 

The tax transcript should be submitted under the financial docs section. Maybe try another browser .. good old Internet explorer !! or call NVC and speak to a tier 2 agent. I doubt a Tier 1 will be if any use