Thank you so much! I understand it much better now, that puts me in a relief!
Thats surprising, I have been reaching out to them multiple times in hopes of a resolve on their end, such as the agents connecting me to a higher tier officer who could possibly have the ability to submit a request to issue me the corrected card, or any other resolve that could have ended in getting the card reissued.
When I would reach out to the USCIS on the phone, I would explain it this way "Hey! I am calling because I believe that I have received an incorrect permanent resident card after filing a i-485, a year ago I had my interview and we were approved, however since my wife and I were married for 2 years at the time of the decision of the approval, I should have received a non conditional 10 year CG in the mail, but instead I have a received a conditional 2 year CG"
Then the officers may say at least one of the two following things:
"Have you been married for 2 years at the time of submitting the i-485?" believing that you only qualify for the 10 year GC if you have already been married for at least 2 years at the time of submitting the i-485.
or if they are told that their policies, even on their website specify that if you were married for 2 years at the time of the decision, you qualify for the non conditional 10 year GC instead of the 2 years GC, the USCIS replies with:
"uhh well we dont know, I would suggest filing a i-90", then if you tell them that you have already filed on a year ago, they just ask you to wait, but as you said these applications should take less than a year, and the estimate on mine at the time was 5 months, so I dont think it is safe to keep waiting if my case was somehow dismissed, that is especially since now that its been a bit over a year ever since I was granted the GC I will soon have to start applying for the ROC.
So this time I am making an attempt to see if I can get connected with a 2nd tier officer to look over my case as difficult as it may be to get connected with one at the moment, let alone to speak with the agents themselves alone.
You have really interested me with this statement in your last quote reply, how does something like that works? I know very little about contacting congressman and so does my wife, how does that work?