I really appreciate everybody helping me, I just called CBP almost got my butt chewed off this is crazy, the lady who answered the phone told "why are you calling" this is only for the Airlines to verify immigration status. I'm shocked at everybody's behavior. The lady that answered the phone explained to me on how this really works, according to her she said the Airline can refuse to call them they do not have to verify nothing, she stated the Passport does need to have the stamp by immigration NO EXCUSE, she than stated IT'S WRITTEN ON THE LETTER!!.
I'm done, the other option my husband has is to go the Guatemala embassy and request a letter of transportation to come back home according to my husband that is a 6 month waiting period to even get an appointment.