Hi I recently got my welcome letter in the mail with my case number at the bottom for my wife's CR1. When I go to https://ceac.state.gov/IV and enter the case# then birthday and press continue the next page says "Your request cannot be processed at this time."
To make things worse i called the NVC and they said my number wasn't in the system or my number is wrong.
Would really appreciate some help.
The case number is CDJ2019197XXX