I don't understand how they managed to call them and even get through to someone, when the recorded voice clearly states they don't discuss anything visa related. When you try to talk to someone you just get shut down. Hence why I've only ever been able to send emails.
Also side rant, it's great things have moved the way they have but it's not exactly happened fairly. I'm annoyed at the situations where people have got further in the process than me and others who already had their visa but needed a renewal. It is what it is but it's frustrating af, especially how some plaintiffs who were in much earlier stages have now got their visa, yet all I needed is a new stamp. Anyhow, all we can do is wait still so not much has changed in that respect. I imagine my interview will be later than those of plaintiffs but we shall see.. at least we don't need to go to another country for 14 days (which I could never do anyway cause money issues)