Hey all, an update to my most recent post up there...
NVC had rejected a few documents and ask that I resubmit them. They also asked for a few more that I did not provide the first time around (was not asked to initially).
The main issue is my stepdaughter's birth certificate - they think it was a bad scan. I think it may be a code on the bottom right of the document that is hard to read. However, I just learned that the birth certificates are all digital deliveries now - and when I go to buy a new birth certificate, the PDF attachment that is sent from the Costa Rican government's system has bad resolution for that small code, from the start. It was not altered - the resolution just makes it nearly impossible to read. The customer service at NVC said it was a bad scan (and also told me to get a certified translation) so now I'm wondering what do I do - because I have a feeling they will come back to me again for the same exact issue, and I'm not sure how to explain or resolve it if the government's digital delivery is so low-resolution that even I can barely read it (I CAN read it and translate it but it's pretty hard and took me a few times of staring at the document to figure it out...)
Anyone else having trouble at NVC for something similar? Should I call NVC, submit an explanation when i get the chance, or do something else... ?