Finally got an update on my wife's case status. It says the following below:
My wife was a Sept 2020 filer as her GC was about to expire by Nov 2020. Got the initial 18 month extension. Then we got another extension till Nov 2022. All this time we were waiting for an interview, but eventually it looks like a new 10 year GC card is on the way? can anyone confirm on this? We never had an interview so far (once in the US).
Me and my wife will be married for 5 years now (this year Aug), and we have a 19 month old toddler who was born in the US.
"New Card Is Being Produced: On June 16, 2022, we ordered your new card for Receipt Number MSC1ABCDEFGHIGHI, and will mail it to the address you gave us."