That's weird, they should have some kind of status on it, even weirder that you can't login to see your case status, that might be a problem.
Try this, there's a mexican number for juarez and an american number at the bottom that goes to the same place.
Options 1-3-1-1 then you'll find a human.
Note this is a call center and they can only see what's added to the system by the consulate.
They may be willing to file an inquiry and that would take 10 business days to get back to you.
