She must register IN PERSON at CFO either in Manila or Cebu ( and now Clark as well), she will get her sticker then. She will need her passport with visa before she can do this. Read the requirements on the CFO website, she will need to bring her DO NOT OPEN packet with Immigrant Data Sheet attached, and copies of same.
Do keep that envelope protected, I suggest opening the plastic to get the passport out, then make copies of the data sheet, after that put the envelope back in the plastic and keep it there until POE.
Yes you need to cancel her current interview, then once everything is clear with SLEC and the SPUTUM you scheduled a new interview for your mom. iNFO BELOW.
And yes you should make sure to have her delivery address for the visa confirmed, but that is is done here:
To facilitate a timely processing of immigrant visa applications, all applicants are reminded to register their delivery address online. Failure to designate a delivery address prior to your appointment date will result in delayed delivery of your passport and visa.
To register online, click on the “Select Document Delivery Address” link under the Immigrant Visas section of our website (http://www.ustraveldocs.com/ph/). Once there, click on the appropriate link to register a delivery address for the first time, or to change an existing delivery address.
If you have any question(s) on how to register a delivery address, please contact Manila’s Visa Information and Appointment Service Center at (632) 976-8500, (632) 976-8501 or (632) 976-8502.
Here is contact info for the embassy.
Contacting the Embassy (Manila)
Manila Visa Information and Appointment Service center hotlines at (632) 976-8500, (632) 976-8501 or (632) 976-8502.
The center is open Monday through Friday, from 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays.
Callers in the U.S should call (703) 520-2235 on its Eastern Standard Time equivalent of operation hours.
Skype: To use Skype to speak to a customer service representative Monday Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-philippines.
EMAIL: IVMANILAREPLIES@STATE.GOV
Visa interview appointments can also be scheduled online here.
**Your mom may have to attend CFO also (depends on age), at the least she will have to be registerd to get the sticker in her passport.
Pre Departure Orientation Seminar (PDOS)
Philippine law requires all departing Filipino emigrants or those leaving the country to settle permanently abroad to attend the Pre-Departure Orientation Seminar (PDOS) with the Commission on Filipinos Overseas (CFO). Only emigrants aged 12 years and younger are exempted from attending the PDOS. Although this is not a U.S. Government requirement, we do make this information available to all fiancé(e) and immigrant visa applicants. An information sheet regarding the CFO/PDOS seminar is attached to the visa packet to ensure that applicants are aware of this requirement.
For additional information (registration and counseling requirements, PDOS schedule, and schedule of guidance and counseling sessions), the applicant may visit CFO’s website at http://www.cfo.gov.ph.
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