When we first contacted the supervisor, the response was that a decision should be made within 90 days, and if not, to reach out again. Before the 90-day mark, when I spoke with Emma chat, I was repeatedly directed to check processing times and told my case was still within normal limits. However, on day 91, the Emma agent instructed me to submit an e-request. From this, it’s clear that after the 90-day mark, they no longer dismiss inquiries. By 120 days, a decision is expected.