ladytech

August 2016 filer here, PD Aug 19, 2016. Sent two mails to my congressman, did InfoPass before, filed a case online. All saying I am on the queue for interview but that has been months ago! My case status still shows biometric schedule sent December 2016 but that was the second. I had my first done September 2016, had to go to the field office to verify if I still need to do another one. Staff there said no need, they even stamp the second biometric schedule with not needed, biometrics already on file. Now my congressman sent and inquiry to the National Benefits Center to inquire what is happening to my case. I received a mail from USCIS last week saying the same thing and that if I do not receive a notice from them in 90 days, to call their customer service number. what good would that do when the agents answering those phones are not even immigration agents but call center agents? They will just be reading from a script. USCIS has screwed my application so bad! and YES mine is IOE. My son is turning 18 on November so I will lose the option of him turning citizen automatically when I become one! That would mean filing another application for him and of course, paying the fee. Very disappointed and frustrated.....
 
Oh and by the way, Baltimore Field Office says they do not have my case file with them. When I went for my InfoPass, the agent said if she had my paper at that time she could have interviewed me right there and then, this is in contradiction to what the Customer Service hotline saying that my papers has been forwarded to my field office.