Thanks for such a thorough post. I thought I should report back the inconsistencies in my results from speaking with an Immigration Officer today. The officer was friendly and trying to be helpful, so there is no reason I would expect what he was telling me to be untruthful or lazy.
1. Immigration Officers do not have badge numbers. That is only the tier 1 service reps.
2. He said that they do not have the ability to answers these questions (supposedly they do not have access to these security checks):
a) Name check Status?
b) Background Check Status?
c) Has it been assigned to an officer?
d) When can I expect to get some updates on my case?
e) Can you help me with a ball park date on when my case will be assigned to an officer?
What he was able to do was to check the current up-to-date status of my case. He also was able to see that there was a report on file for my case, which indicated to him that an Immigration Officer or supervisor must have looked at the case (as they are the only ones able to make a report). I believe they can typically review what was said in the report, though in my case specifically there was an issue with him viewing the report. Beyond that, as my case is not yet 30 days past the normal processing times, all he could tell me to do was call back once the 30 days had passed to file a case service request.
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