Hello has anyone tried to get biometrics appointment at mumbai consulate recently? I am trying to register my parents at the ustraveldocs website ( as per instructions) as a new registration to set up biometrics appointment, however I get an error message that "your personal details match a profile which is already in the database". I am unable to proceed further? Has anyone faced this issue. Any help is appreciated. two years back, they had renewed their visitor visa and had got a biometrics done. could that be the reason why i am unable to login?
