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USCIS Service Request under Supervisor Review

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Hi all. I did not get any answers or helpful information to my original service request submitted at USCIS, so a Tier 2 rep put the same service request under "supervisor review." He said it would take 15-30 days to receive a response. Within this time frame (2 weeks later), all I received was a response saying it has now been forwarded to a supervisor and will take up to 60 days to receive a response from them. I thought forwarding it to a supervisor is what the Tier 2 rep had originally done and am frustrated to hear it could now take another 60 days. 


Does anyone have any experience with this type of service request. How long did it actually take to get an answer from a supervisor? 

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