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21 days after mailing packet, check not cashed and no correspondence?

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My now husband came over on a K1 visa on April 24, 2019. We were married on June 26th, and we sent the packet to USCIS with everything on July 19. USPS tracking said it was delivered to the lockbox on July 22nd


We have received zero correspondence. The check has not been cashed, we haven’t gotten any notifications, and when calling we are transferred to someone higher up that has a call waiting time of 603 minutes. 


Has this happened to anyone? What is going on? USCIS will not tell us anything.. is there another number we can call? Should we wait? It was delivered three weeks ago tomorrow. 


Please help. My husband and I are extremely concerned. I’m often reduced to tears when I think about how many hours I put into organizing that packet with the thought that USCIS lost everything and won’t tell us anything. 

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