call center

[finish4start 0]

My husband and I filed our joint I-751 petition to TCS. I called the call service center to get an update on our case since we cannot view it online (the receipt # is not found). After going thru the long wait on hold I was told that I couldn’t get any information on my case since I’m a beneficiary and only my husband (the actual petitioner) can call and ask questions. Has anybody heard something like this before?

[Yodrak 7]

finish4start,

You are the LPR or you are the USC?

The LPR is the one who can request information.

Yodrak

My husband and I filed our joint I-751 petition to TCS. I called the call service center to get an update on our case since we cannot view it online (the receipt # is not found). After going thru the long wait on hold I was told that I couldn't get any information on my case since I'm a beneficiary and only my husband (the actual petitioner) can call and ask questions. Has anybody heard something like this before?

[finish4start 0]

finish4start,

You are the LPR or you are the USC?

The LPR is the one who can request information.

Yodrak

My husband and I filed our joint I-751 petition to TCS. I called the call service center to get an update on our case since we cannot view it online (the receipt # is not found). After going thru the long wait on hold I was told that I couldn't get any information on my case since I'm a beneficiary and only my husband (the actual petitioner) can call and ask questions. Has anybody heard something like this before?

I'm the one who's a conditional permanent resident.

[Yodrak 7]

finish4start,

Then you are the one who can request information about the case.

In your call to the USCIS either it wasn't clear to the person who answered who the petitioner was or the person was mis-informed. Both are common when dealing with the mis-information line.

Yodrak

finish4start,

You are the LPR or you are the USC?

The LPR is the one who can request information.

Yodrak

My husband and I filed our joint I-751 petition to TCS. I called the call service center to get an update on our case since we cannot view it online (the receipt # is not found). After going thru the long wait on hold I was told that I couldn't get any information on my case since I'm a beneficiary and only my husband (the actual petitioner) can call and ask questions. Has anybody heard something like this before?

I'm the one who's a conditional permanent resident.