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They lost my papers...

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I had an interview appointment today at 8:15 am for a concurrent 130/485 based filing. We reached there around 7:30 am and took a seat after submitting the appointment letter. Within minutes, a lady called out our name and looking around, I saw her standing behind the reception counter where we had submitted the appointment letter.When we walked up to her, she told us that she was a supervisor and that they didnt have our papers and that they had been sent to California by mistake.She took our numbers and gave us hers and told us to call back in a week if we didnt hear from her.

Has anyone ever encountered anything like this?I am scared that our case might fall into the ranks of USCIS oblivion like so many others.

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