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LucyF

Travel Document status shows "will mail" online but "mailed" via phone

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I got my I131 approved on Apr 25th, but haven't got the document itself, nor any kind of approval notice yet. Online it has been showing "We will mail your approval notice. Please follow the instructions in the notice. "; but when I called the USCIS service number, it said "we mailed you form I797...".

I am really confused about whether they mailed it or not, and whether I should assume it got lost.

Also, the phone recording said they mailed me I797 - so it is not even the document itself... Is this normal? And would it require any action from me please?

Many thanks!

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