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No visa yet

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My fiancee had her interview in manila on Sept. 8 and was approved. It's been 17 days (11 working days) since and we still have not seen or heard anyting about her visa. Texting Delbros and going to their website only shows they still do not have it yet. Called the embassy call center and all they tell me is some cases take longer than others. They said there are no problems with it because it would show when he looked up our case number on his computer. He said to contact the embassy if we still have not gotten it in 6 weeks! Just venting some frustration here and also wondering if anyone else has experienced a long delay from when their visa was approved and when they received it from Delbros or if anyone can shed some light on the long delay. Is there a different number at the embassy I can call to talk with someone who knows something?

Thank you all

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