Hello Folks,
I'm in the processing of completing an administrative processing delay for my mother in law from Cuba. Specific to her case, she spent some time in Mexico which prompted a request for her Mexican police certificate. Per the guidelines from USCIS, the police certificate is available through this description: https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Mexico.html. However, we're finding that the police certificate is not readily available through the processes described by the USCIS nor do the staff answering the phone from the USCIS guidelines seem aware of the police certificate process. They refer us to the online link (which is not in the guidelines and was rejected by USCIS) which is a newer online process for the federal police certificate. Has anyone been able to navigate this process recently? We've been assured of an approval outside of the police certificate so this is a heartbreaking step to be stuck on.
Thanks!
