Broke Government

For now, the issue seems to be solved. I was able to talk to a real person at the USA number: (703) 520-2235 I can't remember the exact options I had to press but I did have a conversation. The representative advised me to close my application and start a new one and assured me I would not have to pay any additional fees or repeat any previously completed appointments. When the payment portion of the application came up, I was instructed to select 'Cash'. After selecting 'Cash', the receipt number from my previous payment over 2 months ago was automatically applied and reflected. I then had to select an OFC biometrics appointment date and the representative assured me I could ignore that appointment and not show up for that appointment since it has already been completed weeks ago. I was then able to select an embassy interview date for some time in September. So as long as there aren't any more surprises, everything appears to be on track.

How long ago did you call that number and speak to a real person?

Is the USA access number +1 703 520 2235 ? What options do you press once you get into the phone menu? All options lead to recordings. How do you speak to real people?

All the tabs look good.

I tried all of this today and it didn't work. My account doesn't have that option:

I did create a case in the feedback/request section about 24 hours ago and waiting their reply. Thank you for linking to the inquiry form. I had not seen that form before. I just submitted one.

Yes, calling from the USA. I called all the different numbers, including the USA access phone number. Yes, during 9AM - 5 PM Manila time. I also tried 9 - 5 Eastern Standard Time. Whenver I call, even when I call during the correct business hours, a recording states "Please call back during our regular business hours". It doesn't matter what day, what time, what number, I get that same recording. I also had a friend call on their phone multiple times and received the same results.

K-1 visa. Philippines beneficiary. USA petitioner. Beneficiary arrived at the Manila embassy for scheduled interview. Embassy reviewed the required documents the beneficiary brought. Embassy said 1 document is not acceptable because the name of her mother on the CENOMAR form was misspelled by 1 letter. Embassy cancelled the interview, instructed her to reschedule the interview on the US Travel Docs website and bring a new CENOMAR form to the next interview. She got a new CENOMAR within just a few days. When trying to make a new interview appointment on the US Travel Docs website, the calendar never loads and a code is displayed at the top of the screen: "SGA01". We have tried this on multiple devices and on multiple days with the same result. I have called every phone number on the US Travel Docs website many times. I have not spoken to a real person ever. It doesn't matter which number you press in the phone menu, all options lead to recordings. It is not possible to speak with a person. I tried the live chat but it just gives you a message saying to call instead since there are too many people. I sent them an email, but I'm sure a real person will never reply. If we are not able to schedule this interview soon, then her medical clearance will expire and we will have to start this entire process over again and pay all the fees again. We can't afford this. I am hoping someone here has experienced this problem and can offer some guidance or advice. Thank you for any help!