Hi!
We are doing DCF through Frankfurt due to my (American citizen) job.
My husband had his interview a few weeks ago and the officer verbally told him he would be approved, but we were missing one document. He was given instructions to send an email with the document and the visa would be issued. He went home and emailed the document through the instructions in Visa Navigator and it's now been a few weeks with no response. In CEAC it says the case hasn't been touched since his interview date. They still have his passport.
Anyone been through something similar? We are starting to get nervous, as the automatic emails say they won't process any emails, however we weren't given any paper slip or any other instructions other than "email it to me today and you'll be good to go"...