For the past two months, I have been unable to access my US travel document account. Each time I enter my login credentials, the system automatically logs me out, preventing me from accessing any services or documents. I emailed the US system support but have not received a response. I'm located in Bangladesh and have already created a new account on the updated portal, but the problem persists.
My visa interview is scheduled for September 23, 2025, and I am concerned about not being able to prepare or access the necessary documents. I urgently need guidance on what steps to take next to resolve this issue.