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Wow that took a while. Glad you got them. I did the pay on line after my wife got the e mail. The site should open up for on line pay if you have your case number and billing ID. I got the $88.00 paid for the AOS and it only took a day and a half to post. I was able to get the next set of instructions and the AOS is on the way to the NVC. Just got the DS3032 in their hands yesterday.